We are continuing our services and we are open for business. However, our services are subject to top-down restrictions to keep everyone safe and healthy during the pandemic.
The guidance issued by the government (see links below) clarifies that domestic cleaners can continue to carry out work in people’s homes, provided that the worker has no coronavirus symptoms as well as continuing to follow all guidance on excellent hygiene and maintaining a 2m distance from household occupants as far as possible.
Therefore, when you expect a visit from our cleaners, and you (or people with whom you have had contact) have any of the basic symptoms of COVID-19, namely:
- a new continuous cough
- a high temperature
- a loss of, or change in, your normal sense of taste or smell (anosmia)
you must inform us in advance. Additionality, you must stay at home and arrange to have a test to see if you have COVID-19.
For our part, we guarantee that the health of our employees is monitored on a daily basis, both, before starting work and after its completion. This is to ensure the maximum level of security for you.
While the government recommends that you stay at home as much as possible. Which often involves more responsibilities such as working remotely, helping your children learn remotely you do not always have enough time to clean the house.
On the other hand, in terms of well-being and maintaining both mental and physical health, there is nothing better than a clean environment in which we live. That is why it is so important not to give up services such as those provided by our company.
We want to take all possible precautions, which is why we are in constant contact with all our cleaners.
This is why our cleaners will contact their existing clients to decide if they wish to continue receiving cleans or not. Also, your cleaner has the right not to attend, but if you would still want to use our service, please inform our office and we will find someone to officiate for the time of its unavailability.
Just as you are obliged to inform us about any disturbing symptoms in yourself and those around you, our cleaners are also obliged to do the same. On our part, we will try our best to coordinate all parties to ensure the continuity of services as much as possible, while maintaining safety on both sides.
We always try to ensure the continuity of work of the same cleaners at the clients assigned to them in order to minimize the risk of spreading infections. Our cleaners use only materials dedicated to a given client, which also aims to reduce the risk of virus transmission between different workplaces.
Latest government advice
- Work in the home like cleaning can continue provided the person carrying out the work has no symptoms and that no-one in their household is shielding or self-isolating
- Social distancing of at least 2 metres must be maintained
- Travel to and from this type of work is allowed
- No work should be carried out by any tradesperson who has coronavirus symptoms, however mild
For the safety of both Clients and Cleaners, we have introduced the following rules
- Cleaners must not clean if anyone in their household has symptoms (however mild), shielding or self-isolating
- Clients must not allow cleaning if anyone in their household has symptoms (however mild), shielding or self-isolating
- Clients must stay in a different room to the cleaner. Social distancing of at least 2 metres must be maintained at all times
Social Distancing & Face Coverings
Cleaning is one of the few exceptions for entering peoples homes; it is incredibly important that cleaners respect Government guidelines and clients’ wishes when they are entering a property.
- Cleaners must at all times observe social distancing of 2 metres from anyone in the property
- Face coverings are not mandatory, however if the client asks for them to wear one, then they should be prepared to do so
- As always cleaners must never under any circumstances, take anyone (including children) with them to a clean
All cleaners must follow our detailed cleaning and safety guidelines
These are based on the latest guidelines from Public Health England, Health Protection Scotland and the NHS.
- Thoroughly wash their hands before, during and after their cleans with warm soapy water
- Surfaces should be cleaned using regular products and then where possible, disinfected using a product that is certified to kill 99.9% of germs, such as Dettol Antibacterial Surface Cleaner Spray or Xtra Protect Sanitiser
- Special attention should be paid to “high touched” areas such as; door and cupboard handles, light switches, TV remotes, tables, countertops etc
- Warm water (not hot or cold) should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
- Use disposable or machine washable gloves
- Open windows where possible for ventilation
- Wash cleaning cloths and mop covers at a high temperature (60°C or above) after every use
- Avoid shaking dirty laundry and soft furnishings such as bath mats and rugs